Refund Policy

At The Dietlyfe, we strive to ensure customer satisfaction with every purchase. Our refund policy outlines the terms and conditions under which refunds may be provided. Please review this policy carefully.

1. Eligibility for Refunds

We offer refunds for products under the following conditions:

• Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a full refund or replacement.
• Incorrect Product: If you receive an incorrect item, please notify us within 7 days of receiving it, and we will arrange for a replacement or refund.
• Non-Perishable Items: Refunds may be available only on certain non-perishable items. Please contact us for more information.

Note: Refunds are not provided for products that have been opened, used, or tampered with due to health and safety regulations.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact Us: If you receive a product that is damaged, defective, or not as described, you may be eligible for a full refund or replacement.
• Documentation: Include any relevant photos or documentation showing the defect, damage, or incorrect item received.
• Return Authorization: If your refund request is approved, we will provide instructions on how to return the product.

3. Return Shipping

• Return Fees: For eligible returns due to defects, damages, or incorrect items, The Dietlyfe will cover the cost of return shipping.
• Customer-Initiated Returns: If you choose to return an item for reasons other than those listed above, you may be responsible for return shipping costs. In such cases, please contact us to determine eligibility.

4. Refund Method

• Original Payment Method: Refunds are typically processed within 7–10 business days of receiving the returned item and will be issued to the original payment method.
• Store Credit: In some cases, you may opt for store credit instead of a direct refund. Store credit can be used toward future purchases on The Dietlyfe website.

5. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Perishable Products: Due to health regulations, perishable food items cannot be refunded unless they are damaged or defective upon delivery.
• Final Sale Items: Products marked as final sale are not eligible for returns or refunds.
• Gift Cards: Gift cards and promotional credits are non-refundable and cannot be exchanged for cash.

6. Exchanges

If you would like to exchange a product for a different item, please contact us. Exchanges are subject to product availability and eligibility.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

The Dietlyfe
Email: dietlyfe2018@gmail.com
Address: No. 239, 10th Cross, 4th Main Road, Nagarbhavi 2nd Stage, Bangalore – 560072
Phone: +91 9036 51 2425